Update: The newer versions of the Momentum cameras work significantly better. You do not need a memory card if all you plan to do is live stream with your device. 1. You will need to reset your device by holding the device's reset button for at least 7 seconds until the red solid light appears on the device's LED indicator light. Youll need it to claim the device under our free one-year warranty. Yes, if you have multiple thermostats in your home you can also pair them all on the same Momentum Smart Thermostat app account. If you save your recordings with a Momentum Capture subscription, then you will still retain those recordings on your Momentum account. From the Aria cameras live view screen, tap the settings icon at the top right corner. Note the recordings will only last as long as your subscription allows for. a. These settings can be adjusted from the Momentum app. Click here to learn more about the Momentum Aria. Here are the requirements: You will see an option where you can adjust how long the light will stay on for. Check that you are in an area with strong WiFi signal. You may even use a combination of the tape and metal plate if you want to be able to remove the camera from the garage door opener easier. Pairing IMPORTANT: Make sure your mobile device is connected to the same Wi-Fi network as the one you will be connecting the camera to. Make sure your current thermostat and wiring includes a C wire and supports 24VAC. You must wait for the entire 20 second clip to record or else it will not save. 3. Go to the menu and select the Activity option. Email: help@momentumcam.com Phone: 1-888-818-0436 (Monday - Friday 8am-5pm, Sat/Sun 6am-3pm PST). You can even connect your Momentum app to your Nest Thermostat. Tap the icon to activate the siren. Download the Momentum Smart Thermostat App. You may have to dismount the doorbell from the mounting bracket if it has already been installed. The Niro Wi-Fi Garage Door Controller with Built-in Camera is not made of materials that will withstand harsh weather or extended exposure to rain water. b. You must first download the Momentum app from either the Apple Appstore for Apple devices or Google Play for android devices. Of course! Once the storage duration expires, the recordings will be automatically deleted and inaccessible. Smart phone or tablet running Android 6.0+ or iOS 9.0+. Must have a wired connection to supply power to the Knok. Yes, and it is super easy! 2. Make sure your mobile device is connected to the new Wi-Fi Network. Execute Phone Selective Pairing in the Bluetooth System Configuration Menu. 2. To edit the Auto range, start by taping the Edit button on the apps control screen. This is most likely related to a pairing issue: Insert your micro-SD card into the micro-SD card slot on the left side of the camera. There are two ways to control the lights. A mobile device running on an Android 6.0+ (Lollipop) or iOS 9.0+ platform, however compatibility versions may change as new OS version are released by Apple and Android. A. Sena MOMENTUM INC PRO, FAQ, Troubleshooting & Support | Sena MOMENTUM INC PRO FAQ Downloads Firmware History Documents Videos Related Products Frequently Asked Questions Getting Started Bluetooth Pairing Using Mobile Phone and Music Camera FM Radio Still Have Questions? 6. Subscriptions are automatically canceled due to non-payment and all video history erased. From the Momentum app, select Pair device, then select Axel. If you think you are missing a part, please contact our Customer Service Team: Phone: 1-888-818-0436 (Monday through Friday 8am-5pm PST). The device has Infrared (IR) night vision built right in. You will need a 2.4GHz router (802.11b/g/n) on your home or office system for Wi-Fi connectivity. The Momentum Niro2 is the 2nd generation of our popular Niro Garage Controller. This will take you directly to the live view screen. 1. Scroll down until you see a Flip Image button. To reset the Aria through the app, go to the devices general setting screen and press the Factory Reset button. Single Blinking Blue Light: Camera is connected to a Wi-Fi network. There should be a WiFi icon on the main screen. Every rule is set separately, and every separate rule has its own trigger. b. 5. Here are the links for the manuals. Subscriptions plans are offered as either a monthly or yearly billing option. Find your chime box and remove the cover to see if there are wires connected to it. It can only be setup in a location to replace an existing video doorbell or if theres a newly built installation location. 1. You do not need a memory card to record videos as every device now comes with a free 24hr video playback. Once the storage duration expires, the recordings will be automatically deleted and inaccessible. If youre having trouble finding your chime box, try ringing your doorbell and follow where the sound is coming from. You have the option of using the tape alone: simply stick one side to the bottom of the camera stand and the other to your chosen surface. a. If these steps do not work, try pairing your camera again. These double motion verifications help create more reliable alerts. If you would like an outdoor camera, we would recommend the Momentum Aria Floodlight which is a weatherproof floodlight and camera that protects the outside of your property. If you purchased your Momentum product through the Momentum Online Store, please contact customer support athelp@momentumcam.com. Sure you can! Both the Axel and Cori cameras are designed for indoor use. Support for desktop devices is not currently offered. You will need a 2.4GHz (802.11bg/n) on your home or office system for Wi-Fi connectivity. Yes, you can. Try force closing the app, then open back and try re-pairing. It should be the QR code with Device ID labeled above it. Tap on the microphone icon once. You may then speak into your mobile device, and the sound will be transmitted to the garage door controllers speakers. Access your home anytime, anywhere with the Momentum camera. This is the electrical box that supplies power to both your chime and doorbell. 2. The Momentum app is capable of working with your Nest Thermostat device. (Momentum does not track location of our users, but this is an Android system requirement for pairing that cannot be bypassed. Select Knoks camera tile to enter the live view screen. 3. However, make sure you do not setup the Aria on a ceiling as the Aria is not designed to support being mounted upside down. Near drafty areas or dead spots behind doors or corners Are you having problems pairing your camera? You will receive an email notification on every step of the process. Product Details - Axel HD Smart Home Security Camera The Momentum Axel has an HD 720P resolution camera and infrared LEDs to see during the day and at night, and can be set up to cover any angle of your home. Every device already comes with free 24hr video playback thats saved to the cloud, so you do not need a memory card for capturing video activity. An existing wired doorbell or a new doorbell setup location The Micro SD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data. One is through the separate blue Siren control tile. Therefore we recommend that it be used indoors or in an area protected from the elements. Tap + on the screen to set the value to 1 Your account will already be enrolled after pairing your camera. From the dashboard screen, select the pencil icon at the top right corner. Business days for shipping are Monday-Friday, excluding holidays. Make sure your thermostat is still connected to the WiFi network. Scroll all the way to the bottom of the page, select Reset Thermostat Follow the provided Installation Guide for details. 4. And you wont ever miss out on that special YouTube moment! It also has a pan and tilt feature so you can keep a full view of your garage and . Take everything out of the box and make sure you have all of the parts by matching the box contents with the list of Whats in the box or "What's Included" on the side of the box. Need a specialist? This can be helpful in different seasons when you want to frequently use the thermostat. 3) Connect to Axel's Wi-Fi access point. Check your compatibility. 4. A. Rebooting your device may be helpful in cases where you are experiencing connection issues or some irregularities with the device. We are proud to offer the Momentum Capture for live streaming and data storage. The Micro SD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data. Connect to WiFi. You will need your WiFi name and password when connecting your Meri thermostat to your home WiFi network. Remove the cap and insert the micro-SD card into the slot. Renewals occur every month or year, depending on the billing cycle you selected when signing up. The other way is in the live view screen. Robbi 1080P HD Smart Home Security Camera. Tap the button again to stop recording. From the dashboard, tap on Pair Device icon. A Restart will allow you to retain the same settings, but a Reset will wipe the connection and Wi-Fi settings. Download the "Momentum Camera" app and create a new user account. a. The tiles on the dashboard will now be able to be moved around, shrunk, enlarged, removed, or added. Note you will have to choose and de-select the microphone for long conversations. 1. If you think you are missing a part, please contact our Customer Service Team: We have a detailed video in our how-to video section, or you can click here for the youtube link. 1. While the Wi-Fi is being connected, the camera will show a blinked blue light. Momentum Axel HD Smart Home Security Camera Firmware Update Instructions Please confirm this is your camera Step 1 Confirm your camera matches the picture shown Step 2 Download the new firmware from the link below Note: DO NOT CHANGE THE FILE NAME Axel Firmware File Download Step 3 Upload the file onto a microSD card Make sure your mobile device is on the Wi-Fi network you wish your camera to be connected to. Subsequently the device will be automatically removed from the previous user account. Install the thermostat. 3. 2) Delete any rules associated with the camera. 2. Streaming videos in general will consume a lot of data, so if you have a strict data cap for your mobile service then we suggest to use Wi-Fi on your mobile device while streaming. This is your Momentum Apps home screen where you can view and access all of your paired devices. Right now, Windows-based platforms are not compatible with Momentum. Currently we do not have a plan to allow 24-hr continuous recording, however the camera can track and record motion activity all day. The camera has Infrared (IR) night vision built right in. At the top of your screen, youll see Customize Your Profile. Click on this. It can take up to five minutes under normal operating conditions. 3. There are two ways to activate the siren. Momentum 2.0 pairing issues devices! Dont worry this is pretty standard for most home WiFi routers these days. Tap the icon to activate the light, and the icon will turn yellow to indicate that the lights are on. 3. All subscription downgrades take affect at the end of your current billing cycle. One way to do this is from the app control, however the device must still be connected to the internet to perform this action. Android Momentum App Link (Google Play Store). There is no battery included in the device. Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 64 GB and is at least Class 4. 7. We have devoted an entire page to this topic! 2. From there you will see an option to adjust how long the siren goes on for when activated. First make sure the cameras pairing process was successful. Momentum 2.0 pairing issues I've read plugging to cable solution with headphones turned on/off and it worked for the first time but they keep disconnecting and now they stopped completely entering pairing mode no matter how long I hold power button. For a stronger mount, screw the metal plate into the surface (e.g., wall or ceiling), and then watch as the magnetic bottom of the camera snaps securely into place. To view your cloud storage recordings: 2. Once in the live view screen, tap anywhere on the screen to bring up the top and bottom bars. If there are wires, then the Knok is likely to work with your system. Niro Wi-Fi Garage Door Controller with Built-in Camera. Note the recordings will be saved until the micro-SD card is full. a. Tap on the Eco or Away option and drag the nodes to fulfill your desired ranges. Selecting this button will have the camera start recording in roughly 20 second clips. momentum axel camera not pairing. Tap on the microphone icon on the left side of the bottom tool bar. Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB, is at least Class 4 and in FAT32 format. 4. You can have automatic recording when the camera detects motion. Selecting this button will take a photo from your Knoks camera. There could be a few reasons. On the tile, youll see the camera devices name at the top, and a recent image taken by that camera. Check to see if you have the latest firmware version on your camera or other device. 1. A mobile device running on an Android 6.0+ or IOS 9.0+ platform. Scroll down until you will see the option bars. Timing allows you to set temperature schedules for any time of the day of the week. Yes you will! Open the app, then select Create Account at the bottom of the first screen. The camera will still be registered with your account unless you fully delete it from the app settings. If there are no obstacles, it can see as far as your eyes can see. In the middle of the screen, press the blue garage door button and watch the action happen from the same screen. 1. 2. Why is my momentum app not working? How do you connect an axel Momentum camera? In order to function, the device must be directly connected to a power source. Please note that delays may occur around holidays. No, you are not able to use this device as a wireless webcam for your computer. - Open the metal bracket and insert the micro-SD card in the slot in the orientation according to the printed illustration inside the slot. Select Settings. Select your device from the list. You can begin saving your cameras video history and activity after pairing the camera to your account. Once the card is inserted in the camera, the app will detect that its in the incorrect format and will allow you to reformat it directly to the proper FAT32 format. Tap the Settings icon from the devices main screen, then select Parameters and scroll down till you see Key Lock. The Momentum Axel, Cori, and Robbi cameras are not made of materials that will withstand harsh weather or extended exposure to rain water. Once in the live view screen, tap on the microphone icon once on the bottom left corner. 3. It is a 12 digits Alphanumeric ID. Press the + button to add a rule. Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 720p: The choice depends on your projected use and needs. You can also rename your dashboard or created additional dashboards. The siren may only be manually activated from the app. Download the App for your specific Momentum product, create a new user account, sync, and youre set to go. In extreme cases a WiFi range extender may be needed to ensure you have a strong WiFi signal throughout your house. For more detailed instructions select the appropriate help section for your product in this Help Page. 1. a. c. Near windows or areas that shine a lot of sunlight 3. b. b. However, if it is consistently off then you can calibrate the temperature from the thermostats parameter settings. There could be a few reasons why the app is not opening/closing the garage door. This is most likely related to a pairing issue. Yes, it has IR (Infrared) Night Vision. Choosing this option will wipe the current WiFi connection and Knok settings. Take everything out of the box and make sure you have all of the parts. Using the + or - to Enable or Disable the key lock. b. Press the + button to add a rule. Night vision mode is automatically activated when the camera senses a low light environment. Please refer to the installation guides for further instructions. How do you connect an axel Momentum camera? You can use a multimeter to measure the voltage, locate the transformer to see the voltage rating, or contact an electrician to find out for you. You should see the cameras indicator light blink red and blue or double blinking blue. Thats an easy one! Skip over to this link if you wantmore information. Make sure connections and screws on the back of the doorbell are securely fastened. From the menu, select the Rules option. 2. If the issue cannot be resolved, wed be happy to send a replacement per our warranty. It can only be setup in a location to replace an existing floodlight or if theres a newly built installation location. Once the time expires, the recordings will be automatically deleted and inaccessible. We are here to help! 2. Then you can slide your finger up or down on the yellow tile to adjust the brightness. From there you will see an option to adjust how long the siren goes on for when activated. Compatible garage door opener (Cannot have, and not limited to, openers using Security+ 2.0, MyQ technology.). 1. 4. 3. The Niro is not designed to sustain rain or other harsh weather environments. Make sure to have your volume up and your mobile device close to the Garage Door Controller while pairing. This is necessary because the wiring must be available for the direct connections. You can also sign up in the Momentum app by going to Menu > Subscriptions. Any cameras on your account above the limit supported by the subscription will automatically be placed on the Lite plan. This is a standard home WiFi router. Your micro-SD card must be 128GB or under. This camera utilizes dual band wife connection that can access both 2.4 GHz and 5 GHz frequencies. Remember to save the rule once finished. If you purchased your Momentum product in store, please return your product to the retailer provided that you are within their return period and follow their return policy. 4. Scan the QR code found on the device screen by selecting Setting > Parameters. Products in one simple app pairing in the Bluetooth System Configuration Menu monthly fee ( required! Follow the prompts in the app to create your new Momentum account. The other option is to subscribe aMomentum Capture video history plan. Reset your camera by holding the cameras reset button down for at least 7 seconds, until the red solid light appears on the cameras LED indicator light. 3. Youll need it to claim the device under our free one-year warranty. If you have an existing wired doorbell, theres a good chance that the Knok will also work on your home! b. Click the link in the email to confirm the registration. There are a few things you would need to verify if the Knok will work with your home. 2) Open the app and select Axel. 1. Yes! Simply follow the steps below. b. Select Garage Door Controller camera tile to enter the live view screen. Hold the rubber RESET button on the back of the device for 10 seconds or until you hear the reset tone. Wiring Assembly instructions. This is the best way to use a security camera. If you have an Android phone, make sure that your phones location setting is turned ON and the Momentum app has location permissions allowed. This camera is NOT water proof. You do this by matching the box contents with the list of Whats in the box on the side of the box! You will need to reset your device either from the app or the reset button inside the Arias camera. The camera can stand on its own. You may also delete the recording by swiping left on the specific activity from the activity page. We are here to help! Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB and is at least Class 4 and in FAT32 format. The app logo will show a half blue and red color. This function is controlled only from the live view camera screen. SAVE THE RECEIPT! Go to your dashboard and select the tile that matches up with the camera taking the feed you want to see. You lock the thermostat by following the steps below. Selecting this device will automatically load your feed. 5. Go to the Menu. News & Deals | Sign Up Terms of Use Privacy Policy App Privacy Policy Warranty Shipping Facebook Twitter Instagram YouTube Help FAQ During the Reset sequence, the LED indicator light on the front of the camera will turn red. If youre still unsure about which terminals to be connecting the wires to, feel free to browse through our picture guide for your garage opener model. Go to your Knoks settings page, and under the GENERAL tab you will see an option for Restart Device. Tap the PAIR icon, select the Camera option and follow the prompts to get your camera reconnected. While you are viewing the selected recording, press the download button at the lower right corner. First make sure the microSD card was properly inserted. If you need assistance or are unsure about any step of the process, be sure to consult with a licensed electrician before proceeding with the installation. 2) Open the app and select Axel. You do not need a memory card if all you plan to do is live stream with your device. The feed may take a few seconds to load and may take longer depending on the network speed. Just swipe left or right to access the additional camera tiles. If the chime kit wires are not fastened securely, its possible the doorbell is not being supplied with enough power to run all its operations. Video clips are recorded based on the Rules you set in the app. Only one trial period is eligible per Momentum account. Select the camera that you want to view and enter the live view camera screen. After entering the password, tap the check mark to confirm. The recordings will then loop around and record over the earliest saved data. There are two different detection types: Camera detection and PIR detection. 3. Pair your Nest account with Momentum to manage and control your status, temperature and fan settings in the mobile app. However, the camera itself does not having a zooming lens. Go to the Menu. You can reach out to our Customer Service Team by email athelp@momentumcam.com. It is normal for Meri thermostat to take up to 30 minutes to calibrate the temperature after powering on. Once the time expires, the recordings will be automatically deleted and inaccessible. The microSD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data. These are all controlled from the Rules selection on the Momentum Menu. Here are some options for resolution of the problem: 1. From the Momentum app, select Pair device, then select Axel. The Niro Garage Door Controller connects wirelessly to a Wi-Fi network, however it must be directly connected to a power source at all times. Make sure the thermostat is powered on. There are security clips in place to make it harder for any thief to try to remove your device. We offer 24 hours FREE video playback, but if you want additional days of storage for your recordings, you can upgrade to a paid subscription fee that is based on the number of days of storage you want to have available to you. Of course! Yes, it has IR (Infrared) Night Vision. Hope this helps! A mobile device running on an Android 6.0+ or IOS 9.0+ platform. 1) Turn on Privacy Mode for your camera. Cori HD Smart Home Security Camera; Cori HD Smart Home Security Camera (2-Pack) Robbi 1080P Smart Camera; Knok Video Doorbell; Aria LED Floodlight with Wi-Fi Camera; 720p WiFi Camera; Garage Door Controller; Cloud Storage; The App; App; Momentum Capture Plans; Support; My Account The flashlights are a helpful way for your camera to tell you what state it is in! Tap the middle right camera icon at the bottom of the screen. To ensure youre downloading the correct version, follow the quick start guides reference with the app icon image. Our Momentum app only works on iOS/Android smartphones or tablets. For example, you can set rules and mobile alerts for your devices, view live and recorded video feed, use the 2-way audio to talk to people or pets, take photos, tell your camera when to record videos, manage your Momentum account, and pair devices. You will then receive an email with a link to reset and setup your new password. The icon will look like this: Changing your WiFi network is easy and your thermostat will remain registered to your account. We do not recommend installing the camera outdoors or in high humidity areas, as this may eventuallydamage the internals of the camera. Select the Momentum Garage Door Controller w/ Camera option, and follow the on screen prompts to complete the pairing process. But if you want to record videos or take pictures, youll need a data storage option, such as a Micro SD Card. Tap on that and enter your email associated with the account. The micro-SD card slot is located on the back of the doorbell device. If yes, then it could be the wiring is loose either on the back of the Niro device or on the garage opener terminal connections. The feed may take a few seconds to load, but will take longer depending on the network speed. 6. Enter the WiFi credential. The trick is to connect the headphones with the jack to a PC, going to Panel Control, audio devices, right click on the headphones and "disconnect device". Hold this down for at least 10 seconds. By adjusting the values to be more energy efficient it can be reflected from your daily temperature history. Tap anywhere on the screen to bring up the top and bottom bars. You will have to remove the Knok off the wall and mounting plate. Create a new user account, pair the device, and youre set to go. No problem! It is also programmed to try to avoid false alerts from trees and smaller uninteresting motion. Double Blinking Blue Light: Camera is ready to connect to a Wi-Fi network. Your photos can then viewed from your Activity page. If the light shows a blinking red light then you will have to reset the camera by holding down the reset button for 10 seconds. From the Momentum app, select the Knoks camera tile. With either option, you can easily share your recorded videos and photos with friends or family, or even yourself! No, each subscription is specific the unique account used when signing up. If you think you are missing a part, please contact our Customer Service Team: Select the Activity tile and select the Videos or Photos tab. The Pro plan saves recorded videos and photos for 60 days. Yes, you may also do that as well while viewing the selected recording. Use the + or - key to raise or lower the temperature as desired. Tap anywhere on the screen to bring up the top and bottom tool bars. Sure! You are able to magnify live video feed while in the full screen mode. We have provided the links below for your convenience. From the Momentum app, select the Arias camera tile. Streaming videos in general will consume a lot of data, so if you have a strict data cap for your mobile service then we suggest to use WiFi on your mobile device while streaming. (Momentum does not track location of our users, but this is an Android system requirement for pairing that cannot be bypassed.). Press the Add tile and select your device from the list. Tap the button again to stop recording. This gives you more flexibility and ease to cycle through different modes depending on your schedule and when you want to conserve the most energy. Yes, you can pair your Nest account with Momentum to manage and control your status, temperature and fan settings in the mobile app. 1) Turn on Privacy Mode for your camera. However, you may use one if you want for additional backup storage. (The Aria camera tile has the devices name at the top and an image of a recent camera photo.) Sign in with your new account and pair the thermostat and you are all set. 2. Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB. a. DO NOT disconnect the wires. You should hear a sound play that the camera is ready to connect. c. Transformer with 16-24V AC 8GB = 9 hours A stable WiFi connection Blinking Red light: Camera has failed to connect to a Wi-Fi network. - Make sure to lock the bracket before closing the rubber cap again. b. a. But if you want to record videos or take pictures, youll need a data storage option, such as a Micro SD Card. On average, it takes between 2-5 business days for your Momentum product to arrive. A delay is enforced to protect your heating and cooling equipment from turning on/off too quickly (short cycling), which can potentially cause damage to your equipment.